Frequently Asked Questions

We deliver Sun–Thu 9:00–20:00, Friday 9:00–16:00, and on Saturdays by prior arrangement. Orders can be placed online 24/7 via our website or WhatsApp.

Yes! We deliver 7 days a week including Shabbat and most Jewish holidays. The shop is closed on Shabbat but orders placed in advance are dispatched. Contact us to confirm availability for specific holidays.

Yes, if you order before 2:00pm we can usually arrange same-day delivery within a 30km radius of Netanya. Call us or write on WhatsApp to confirm availability for your specific date and location.

We always call the sender before delivery. If the recipient is unavailable, we'll arrange a suitable time for re-delivery or leave the flowers in a safe, shaded spot as agreed.

Standard delivery is within 24 hours. For urgent same-day orders, contact us directly — we often manage 2–4 hour delivery within Netanya and close surrounding areas.

We accept Bit (Israeli payment app), credit cards, PayPal, and cash on self-pickup. Bit payments go to our number: +972 53 534-30-43. All delivery orders are prepaid.

Cash payment is available for self-pickup orders only. All delivery orders are prepaid via Bit, credit card, or PayPal to ensure smooth and fast handling of your order.

We receive fresh flower deliveries directly from the flower market every 3 days. All flowers are stored in climate-controlled conditions. Freshness is our top priority and our guarantee.

Absolutely! Write your preferences in the notes field when ordering, or message us on WhatsApp. We'll do our best to source exactly what you want, or suggest beautiful alternatives if unavailable.

Always. We photograph every single bouquet before it leaves our shop and send the photo directly to the sender's WhatsApp. This is our promise — you'll always see exactly what you're sending.

Our minimum order is 150₪. Most arrangements start from 150–200₪ and go up to 1000₪+ for large compositions and wedding packages.

Yes, orders can be cancelled or modified up to 24 hours before the scheduled delivery time. Please contact us by phone or WhatsApp as soon as possible.

Yes! We specialize in wedding floristry including bridal bouquets, ceremony arches, table centerpieces, and full venue decoration. We recommend contacting us 2–3 months in advance as we often book up quickly.

We deliver across all of Israel — up to 100km from Netanya. This covers Tel Aviv, Jerusalem, Haifa, Be'er Sheva, and everywhere in between. See our Delivery page for zone pricing.

Of course! Self-pickup is always free of charge. Visit us at Sderot Hayim Weizman 18, Netanya, during working hours: Sunday–Thursday 9:00–20:00, Friday 9:00–16:00.

Yes! During checkout, you can choose a preferred time slot: morning (9:00–13:00), afternoon (13:00–17:00), or evening (17:00–20:00). We do our best to deliver within the selected window. For urgent exact-time delivery, call us directly.

We deliver on Fridays until 16:00. Orders placed for Friday delivery must be confirmed before Thursday evening. For Shabbat-eve delivery, please order at least one day in advance.

We guarantee the quality of every delivery. If your flowers arrive damaged or wilted, contact us within 24 hours with a photo and we will either replace the arrangement or issue a full refund. Your satisfaction is our priority.

Absolutely. Just leave the sender name blank or write "Secret Admirer" in the card message field. We will not reveal who sent the flowers unless you explicitly ask us to.

Yes, we deliver to hospitals and nursing homes across Israel. Please note that some hospitals have restrictions on certain flowers (especially strongly scented ones). We recommend checking with the facility in advance.

After placing your order, you will receive a confirmation on WhatsApp. Once your bouquet is ready, we send you a photo. Our driver will contact the recipient when they are approximately 15 minutes away.

Yes, all online payments are processed through secure, encrypted payment gateways. We never store your card details. You can also pay via Bit — just send to our number +972 53 534-30-43 and send a screenshot as confirmation.

For orders over 500₪, we can arrange payment in 2–3 monthly installments via credit card. Contact us to set this up before placing your order.

Yes! Flora Israel gift cards are available in denominations of 150₪, 300₪, 500₪, and 1000₪. They make a perfect present when you're not sure which flowers to choose. Contact us to purchase a gift card.

No. Product prices shown on the site do not include delivery. Delivery cost depends on the distance from Netanya: from 50₪ within 10km to 300₪ for 100km. Exact prices are shown at checkout. Self-pickup is always free.

Under proper care, most cut flowers last 5–10 days. Roses and lilies typically last 7–10 days; seasonal wildflowers 5–7 days. We include a care card with every delivery with specific tips for the flowers in your arrangement.

Trim 2cm off the stems at an angle, change the water every 2 days, keep flowers away from direct sunlight and heat sources, and remove any leaves that fall below the waterline. Adding a pinch of sugar to the water can also help.

Yes, we add a professional floral preservative to all our arrangements. This provides nutrients and prevents bacterial growth in the water, extending the life of your flowers significantly.

Yes! If you have a specific flower in mind — a particular rose variety, a specific color of ranunculus, or any other specific bloom — write it in the notes when ordering or message us on WhatsApp. We will do our best to source it, or suggest a beautiful alternative.

We offer both. Most of our catalog consists of cut flower arrangements in vases or bouquets. We also offer select potted plants and succulents, especially in our houseplants and gifts sections.

Yes! There is a card message field during checkout. You can write in any language — Hebrew, Russian, or English. We print or handwrite the message and attach it to the arrangement.

Yes, same-day pickup is available if you order before 15:00 and the item is in stock. After placing your order, we will confirm your pickup time via WhatsApp.

The minimum order for delivery is 150₪ for the product, plus the delivery charge. There is no minimum for self-pickup.

Yes! We can add chocolates, greeting cards, Mylar balloons, stuffed animals, or wine to any arrangement. These add-ons are available from our gift section, or you can request a custom bundle via WhatsApp.

We do our best to source out-of-season flowers, but availability depends on the market. If your preferred flowers are unavailable, we will suggest a beautiful seasonal alternative that matches the same style and color palette.

We recommend booking 2–3 months in advance for small weddings, and 4–6 months for large events. Spring and autumn (peak wedding season in Israel) books up quickly. Contact us as soon as your date is set.

Yes! We offer a free 30-minute consultation — in person at our Netanya shop or via video call. Bring your inspiration photos and ideas, and our specialist will help you plan the perfect floral design for your event.

Our wedding packages typically include: bridal bouquet, bridesmaids' bouquets, groom's boutonnière, ceremony arch or chuppah decoration, table centerpieces, and guest table florals. We also offer reception entrance arrangements and cake flowers. Every package is customized to your needs.

Yes! We handle all types of events: Bar and Bat Mitzvahs, birthdays, corporate events, engagement parties, and more. Contact us with your event details and we'll create a custom proposal.

We will do our very best. Bring us swatches, photos, or describe your palette, and we will source flowers and foliage in those exact tones. Some colors (like true blue or black) are not found in nature, but we can come very close with the right varieties.

Yes — always. Cut 2–3cm off the stems at a 45-degree angle immediately before placing them in water. This increases the surface area for water absorption and removes any dried or calloused tissue that blocks the stem.

A clean glass vase that holds the stems firmly works best. Make sure the vase is tall enough to support the arrangement without the flowers flopping over. Avoid metallic vases as they can react with the water.

Sometimes. Re-cut the stems under warm water, place the flowers in warm (not hot) water for 30 minutes, then move to a cool room. For roses, you can submerge the entire stem and head in cool water for an hour. This often revives mildly wilted blooms.

Yes, some flowers can be harmful to cats and dogs — especially lilies (highly toxic to cats), tulips, daffodils, and hyacinths. If you have pets at home, let us know when ordering and we will create an arrangement with pet-safe flowers only.

Keep flowers in a cool room, away from direct sunlight and heat. In hot weather (common in Israel), a cool corner or light refrigerator (not near fruit — ethylene gas from fruit accelerates wilting) works well. Change the water daily.

Yes, Tel Aviv and the Gush Dan area (Ramat Gan, Givatayim, Petah Tikva, Rishon LeZion, Holon, Bat Yam) are within our standard delivery zone at 50km. Delivery to this area costs 150–200₪ depending on the exact location.

Yes! Haifa is approximately 50km from Netanya and within our delivery zone. We also deliver to Caesarea, Zichron Ya'akov, Yokneam, and other northern cities within 100km.

Yes, we deliver to Jerusalem and surrounding areas. Jerusalem is about 100km from Netanya — delivery costs approximately 250–300₪. Please order at least one day in advance for Jerusalem deliveries.

Yes, we deliver to IDF bases subject to access permissions. Please provide the full base name and unit details, and we'll coordinate with the relevant contacts. It's best to allow 24–48 hours for this type of delivery.

Of course — Netanya is our home. Delivery within the city is the fastest (often within 2–3 hours) and the cheapest, starting from 50₪. We know all neighborhoods well and deliver to any address in the city.